Privacy Policy

Last updated: January 2025

1. Introduction

The operator ("we", "us", or "our") operates the FoxClipper platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The operator is the data controller responsible for your personal data.
Contact: privacy@foxclipper.com
For complete company information, see our Legal Notices.

3. Information We Collect

3.1 Account Information

  • Name and email address
  • Organization name
  • Password (encrypted)
  • Role and permissions within your organization

3.2 CRM Connection Data

  • CRM type (Odoo, Shopify, etc.)
  • Connection credentials (encrypted using AES-256)

3.3 Usage Analytics

To improve our Service, we collect:

  • Product lookup frequency
  • Feature usage patterns
  • Session duration
  • Operating system and app version
  • Error reports and crash data

3.4 Payment Information

Payment processing is handled by Stripe. We do not store your full credit card details. We only receive confirmation of successful payments and basic transaction information.

4. How We Use Your Information

  • To provide and maintain our Service
  • To process your subscription and payments
  • To send you important updates about the Service
  • To provide customer support
  • To analyze usage patterns and improve our Service
  • To detect and prevent security issues
  • To comply with legal obligations

5. Legal Basis for Processing

Under GDPR, we process your data based on:

  • Contract: Processing necessary to provide the Service you subscribed to
  • Legitimate Interest: Analytics to improve our Service and prevent fraud
  • Legal Obligation: Compliance with applicable laws and regulations
  • Consent: Where you have given explicit consent (e.g., marketing emails)

6. Data Sharing

We may share your data with:

  • Service Providers: Third parties who help us operate our Service (hosting, payment processing)
  • CRM Providers: Your connected CRM system, as necessary to provide the Service
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal data to third parties.

7. Data Retention

We retain your data for as long as:

  • Your account is active
  • Needed to provide you with services
  • Required by law (e.g., financial records)

Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Data Security

We implement appropriate security measures including:

  • AES-256 encryption for sensitive credentials
  • TLS/SSL encryption for data in transit
  • Regular security audits and penetration testing
  • Role-based access controls
  • Multi-company data isolation

9. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Restriction: Request limitation of processing
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@foxclipper.com. We will respond within 30 days.

10. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. For more details, see our cookie settings in the application.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact us at: privacy@foxclipper.com

For complete company information, see our Legal Notices.

You also have the right to lodge a complaint with the French data protection authority (CNIL) or your local supervisory authority.